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12 Steps to an Effective Direct Mail Campaign

September 16, 2010 by Deanna Willsey
2
Direct mail campaigns still remain a key tool in the overall marketing plans of many businesses. When planned, executed and refined correctly, they can be a very effective way of gaining visibility with tangible and measurable results.

Here are 12 strategies for optimizing your efforts:

START WITH THE BASICS

1. Identify your market:
Where will you be sending your pieces and why? The narrower your target audience, the more effective your campaign will be because your message and offer will resonate more clearly.

2. Focus your message on benefits:
Ensure that your copywriting includes the benefits most valuable to the consumer rather than the features of your product or service. Most consumers value cost, peace of mind, convenience and quality.

For instance, if you are a plumbing company, focus on your prompt arrival and customer quotes more strongly than the number of years you have been in business. If you are a restaurant in a busy location, make sure the consumer knows about your convenient parking lot or valet service.

3. Create an easy and direct call to action: What do you want the customer to do - call you, schedule a free consultation, come in? Be clear, direct and frequent in your copy and consider creating a sense of urgency or scarcity by letting them know that supplies or space are limited.

4. Designing the piece: Make sure that you do not spend time and money on your piece, only to find out that you could have saved on postage expense based on certain design specifications.
    
5. Testing the offer — sub-lists and tracking codes: Experiment with different offers by targeting different small portions of your list. When you test the offer it helps to be able to track your results. Create a code on your test offer that can be read back to you by customers.

For instance, insert the date and specific list number within the code so that you can easily trace it. When one group performs well, send that offer to the remainder of the list.

MAXIMIZE YOUR IMPACT

6. Direct mail cannot stand alone:
Companies that see the highest response rate from their direct mail campaigns are those that integrate it with other marketing efforts. Also, one single mailing does not make a campaign. Be prepared to send out a series of mailings to create a better response rate — consistency is key.
 
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Available as a PDF<BR><BR>A guide to the science of direct response testing today, including best practices, power tests, small vs. large test, analyzing results, testing mistakes, new tricks and more.<BR> <BR>Direct marketing — regardless of the channel — is that unique combination of art and science. Direct marketing strategists are constantly striving for better response rates, open rates, conversions, cost-per-order, and life-time value. <BR><BR>And what is the tool that these strategists turn to again and again? That’s right! It’s testing. <BR><BR>In direct marketing, there are plenty of elements to test — from subject lines, premiums, envelope sizes, list selects, pricing, the placement of the shopping cart on the web page ... the choices seem endless. <BR><I><BR>Secrets of Direct Marketing Testing </I>is your personal BRAIN TRUST of testing strategies that you can start to put to use today. <BR><BR>In this guide, you’ll find everything you need to learn — the why, what, when and how-to of testing. From testing structure to basic principles, and from test ideas to mistakes to avoid, you’ll get a crash course in coding, tracking, reading and applying test results. <BR><BR>You’ll learn about: <BR>• Simple copy tests that drive response <BR>• Fine-tuning your offer <BR>• Web and Email testing <BR>• Offer tests <BR>• How to make sure you’re getting reliable results <BR>• Retesting and rolling out your findings <BR>• Plus the Rules that you should test now — or ignore at your own peril! <BR><BR>Are you are searching for ways to raise response, save on your promotion costs, drive down your cost-per-order and extend the lifetime value of your customers? The DirectMarketingIQ and Target Marketing editorial teams have been researching, writing and collecting expert advice from industry leaders about the how-tos of testing for years. <BR><BR>We’ve compiled this information and made it easy for you to find all in one place with our easy-to-read report – <EM>Secrets of Direct Marketing Testing</EM>. Secrets of Direct Marketing Testing

Available as a PDF

A guide to the science of direct response testing today, including best practices, power tests, small vs. large test, analyzing results, testing mistakes, new tricks and more.

Direct marketing — regardless of the channel — is that unique combination of art and science. Direct marketing strategists are constantly striving



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Available as a PDF<BR><BR>Your everything-you-need-to-know guide to personalized URLs, including: <B>Best Practices </B>on why they work, campaign strategy, multichannel creative, analytics, and <B>10 Case Studies.<BR></B><BR>A New Best Practices and Case Studies report from DirectMarketingIQ.<BR> <BR>Do you want a higher response rate? Do you want to make a bigger profit? Do you want to engage your customers and continue the conversation? Then ... you need to know about PURLs and how they can achieve all the above and more! <BR><BR>With <EM>PURLs for Profit </EM>you'll have your personal roadmap that will show you how to successfully implement and profit from PURLs. This definitive special report takes you step-by-step on how to integrate PURLs into your marketing mix — email, direct mail, landing pages and social media — for an enhanced user experience so that prospects can make more informed purchasing decisions faster. <BR><BR>Here are just a few of the important takeaways you'll learn:<BR>
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<LI>Why PURLs work 
<LI>How PURLs connect the dots between direct mail, email, social media and the web 
<LI>What you should test and why 
<LI>What campaigns benefit most from PURLs 
<LI>How to create a relevant campaign 
<LI>Privacy and PURLs 
<LI>What steps should you take 
<LI>How to measure your ROI 
<LI>Maintain the magic by maximizing the message, the creative and the list! 
<LI>The importance of tracking and continuing the conversation 
<LI>Where social media fits into the mix </LI></UL>
<P>In addition, you'll see actual case studies where PURLs have made a big difference in a variety of marketing efforts. <BR><BR>Here's a list of the types of companies and organizations that are featured in this informative special report: </P>
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<LI>Financial Services 
<LI>Higher Education 
<LI>Publishing 
<LI>Nonprofit 
<LI>Retail 
<LI>Technology 
<LI>Seminar/Conference 
<LI>Quick-Service Restaurant</LI></UL>
<P>Download your copy of <EM>PURLs for Profit</EM> today!</P> PURLs for Profit

Available as a PDF

Your everything-you-need-to-know guide to personalized URLs, including: Best Practices on why they work, campaign strategy, multichannel creative, analytics, and 10 Case Studies.

A New Best Practices and Case Studies report from DirectMarketingIQ.

Do you want a higher response rate? Do you want to make a bigger profit? Do you





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FROM THE BOOKSTORE

Available as a PDF<BR><BR>A guide to the science of direct response testing today, including best practices, power tests, small vs. large test, analyzing results, testing mistakes, new tricks and more.<BR> <BR>Direct marketing — regardless of the channel — is that unique combination of art and science. Direct marketing strategists are constantly striving for better response rates, open rates, conversions, cost-per-order, and life-time value. <BR><BR>And what is the tool that these strategists turn to again and again? That’s right! It’s testing. <BR><BR>In direct marketing, there are plenty of elements to test — from subject lines, premiums, envelope sizes, list selects, pricing, the placement of the shopping cart on the web page ... the choices seem endless. <BR><I><BR>Secrets of Direct Marketing Testing </I>is your personal BRAIN TRUST of testing strategies that you can start to put to use today. <BR><BR>In this guide, you’ll find everything you need to learn — the why, what, when and how-to of testing. From testing structure to basic principles, and from test ideas to mistakes to avoid, you’ll get a crash course in coding, tracking, reading and applying test results. <BR><BR>You’ll learn about: <BR>• Simple copy tests that drive response <BR>• Fine-tuning your offer <BR>• Web and Email testing <BR>• Offer tests <BR>• How to make sure you’re getting reliable results <BR>• Retesting and rolling out your findings <BR>• Plus the Rules that you should test now — or ignore at your own peril! <BR><BR>Are you are searching for ways to raise response, save on your promotion costs, drive down your cost-per-order and extend the lifetime value of your customers? The DirectMarketingIQ and Target Marketing editorial teams have been researching, writing and collecting expert advice from industry leaders about the how-tos of testing for years. <BR><BR>We’ve compiled this information and made it easy for you to find all in one place with our easy-to-read report – <EM>Secrets of Direct Marketing Testing</EM>. Secrets of Direct Marketing Testing

Available as a PDF

A guide to the science of direct response testing today, including best practices, power tests, small vs. large test, analyzing results, testing mistakes, new tricks and more.

Direct marketing — regardless of the channel — is that unique combination of art and science. Direct marketing strategists are constantly striving



...

ORDER NOW

Available as a PDF<BR><BR>Your everything-you-need-to-know guide to personalized URLs, including: <B>Best Practices </B>on why they work, campaign strategy, multichannel creative, analytics, and <B>10 Case Studies.<BR></B><BR>A New Best Practices and Case Studies report from DirectMarketingIQ.<BR> <BR>Do you want a higher response rate? Do you want to make a bigger profit? Do you want to engage your customers and continue the conversation? Then ... you need to know about PURLs and how they can achieve all the above and more! <BR><BR>With <EM>PURLs for Profit </EM>you'll have your personal roadmap that will show you how to successfully implement and profit from PURLs. This definitive special report takes you step-by-step on how to integrate PURLs into your marketing mix — email, direct mail, landing pages and social media — for an enhanced user experience so that prospects can make more informed purchasing decisions faster. <BR><BR>Here are just a few of the important takeaways you'll learn:<BR>
<UL>
<LI>Why PURLs work 
<LI>How PURLs connect the dots between direct mail, email, social media and the web 
<LI>What you should test and why 
<LI>What campaigns benefit most from PURLs 
<LI>How to create a relevant campaign 
<LI>Privacy and PURLs 
<LI>What steps should you take 
<LI>How to measure your ROI 
<LI>Maintain the magic by maximizing the message, the creative and the list! 
<LI>The importance of tracking and continuing the conversation 
<LI>Where social media fits into the mix </LI></UL>
<P>In addition, you'll see actual case studies where PURLs have made a big difference in a variety of marketing efforts. <BR><BR>Here's a list of the types of companies and organizations that are featured in this informative special report: </P>
<UL>
<LI>Financial Services 
<LI>Higher Education 
<LI>Publishing 
<LI>Nonprofit 
<LI>Retail 
<LI>Technology 
<LI>Seminar/Conference 
<LI>Quick-Service Restaurant</LI></UL>
<P>Download your copy of <EM>PURLs for Profit</EM> today!</P> PURLs for Profit

Available as a PDF

Your everything-you-need-to-know guide to personalized URLs, including: Best Practices on why they work, campaign strategy, multichannel creative, analytics, and 10 Case Studies.

A New Best Practices and Case Studies report from DirectMarketingIQ.

Do you want a higher response rate? Do you want to make a bigger profit? Do you





...

ORDER NOW

 

COMMENTS

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Most Recent Comments:
David Spaulding - Posted on October 01, 2010
Great post, Deanna, and I strongly agree with #6, that direct mail is more effective when it’s integrated across multiple channels of a campaign. However, I would add that the success of a multi-channel campaign is strongly tied to how well a company targets its customers, and a key component of that lies within the relevance of the messaging. By ensuring that each mailer, email, phone call, etc. is providing information about only relevant products and services each customer is interested in receiving, marketers can increase their response rates and revenues. If you’re interested in learning more, I’ve expanded on the subject in my recent blog post http://www.portraitsoftware.com/blog/customer-marketing/value-relevant-messaging-multi-channel-campaigns.

David Spaulding
http://www.portraitsoftware.com/

Bob Bly - Posted on September 16, 2010
I would add a step: identify and offer a premium. Direct mail today works best when there is a free gift offer, whether you are generating leads or sales.
Click here to view archived comments...
Archived Comments:
David Spaulding - Posted on October 01, 2010
Great post, Deanna, and I strongly agree with #6, that direct mail is more effective when it’s integrated across multiple channels of a campaign. However, I would add that the success of a multi-channel campaign is strongly tied to how well a company targets its customers, and a key component of that lies within the relevance of the messaging. By ensuring that each mailer, email, phone call, etc. is providing information about only relevant products and services each customer is interested in receiving, marketers can increase their response rates and revenues. If you’re interested in learning more, I’ve expanded on the subject in my recent blog post http://www.portraitsoftware.com/blog/customer-marketing/value-relevant-messaging-multi-channel-campaigns.

David Spaulding
http://www.portraitsoftware.com/

Bob Bly - Posted on September 16, 2010
I would add a step: identify and offer a premium. Direct mail today works best when there is a free gift offer, whether you are generating leads or sales.