Advertisement

All-Star Direct Mailers Answer a Few Key Questions

by Ethan Boldt March 22, 2012
Get the Flash Player to see this rotator.
 

On Feb. 29, two recognized figures in the direct mail field electrified the audience during a webinarentitled "Copywriting & Design All-Star Session - 2012 Best Practices for the Direct Mail Envelope, Letter, Brochure & Reply Form." Ken Schneider and Elaine Tyson discussed how to improve direct mail performance and, specifically, how to overall the "Big Four" — the envelope, letter, brochure and reply form — with new ideas, techniques and maybe even formats.

While many questions were tackled during the session, some were answered afterwards individually. Here's some top questions that were posed by listeners, with both panelists answering:

1. Please comment on the response rate for window envelopes vs. individually addressed envelopes with no window.

Tyson: I don't really have benchmark data for window vs. closed face envelopes. I do know for Chief Executive, the closed face, personalized approach lifted response by more than 35 percent. I think a lot depends on the market. Consumers react differently to advertising mail than high ranking business executives whose mail is screened by assistants.

Schneider: My experience is that window envelopes always out-pull envelopes with no windows.

2. For Elaine, does she have an example of a Quiz OWE/Involvement?

Tyson:
I do have an example of an envelope with a quiz on it (see scan in the media player). Consumer Reports used to use one, too. The trick is multiple choice (check one) or asking two or three short questions to which the answer is (  ) YES or  (  )  NO. Less is more.

3. How long do you use a control piece to the same audience?

Tyson: Your control package is mailed to the same audience until you test something against the control that significantly increases response. Significant to me would be a lift of 10 percent or more.  

Schneider: We keep mailing controls until they show some kind of fatigue or a test package beats them.

4. I work on DM for audiences over the age of 65. What can you recommend for successful DM to this audience, other than appropriate graphic adjustments?

Tyson: Prospects over 65 like direct mail and are more comfortable with it than some other forms of direct response advertising, at least according to the research I've seen. DON'T CALL THEM SENIORS — they hate it. They read so your copy will be read if it is good. They know more about technology than you might think but are happy sending back that order card. Seniors are just people so I'd use good techniques and forget about their age.

Schneider: Like any age group, it depends on what the product is. Benefits are key selling points to any age group, but the specific benefits will vary by the nature of the product. A motorized chair helps an older person be independent. A hearing aid helps them enjoy life. The DM package would need to be geared to the two or three chief benefits of the product.

5. What are the first areas that you would test with a new direct mail program? (colored letter, envelope, sizing, labels, etc.)

Schneider: Hard to say without seeing the control package and understanding why it works. An outer envelope test is usually a good place to start, leaving all the other components unchanged.  Simply adding a background color to a white outer can sometimes lift response.

This DirectMarketingIQ webinar "Copywriting & Design All-Star Session - 2012 Best Practices for the Direct Mail Envelope, Letter, Brochure & Reply Form" is available on-demand now. 


 
 
 

COMMENTS

Click here to leave a comment...
Comment *
Most Recent Comments:

MORE ON DIRECT MAIL >>

FROM THE BOOKSTORE

One of the only books for fundraisers on monthly giving! Tips on how to make monthly giving work alongside other fundraising effortsHow to acquire monthly donors through different channels such as email, social media, direct mail, television and radioAnd much, much more! Monthly Giving: The Sleeping Giant

One of the only books for fundraisers on monthly giving! Tips on how to make monthly giving work alongside other fundraising effortsHow to acquire monthly donors through different channels such as email, social media, direct mail, television and radioAnd much, much more!...

ORDER NOW

Anyone who has  read any of Panas’ other books 
knows his  style – a breezy and irresistible mix of storytelling, 
exhortation,  and inspiration.            
 Habits follows  the same engaging mold, offering a panoply of habits
 any board would  be wise to cultivate. Some are specific, with 
measurable  outcomes. Others are more intangible, with Panas seeking to 
impart  an attitude of success.
            Here’s just a sampling:You don’t allow a mission deficit.You never lose sight that your organization is in the business of changing lives or saving lives.You’re willing to leave the comfort zone.You understand that not all gifts are worth accepting. Fundraising Habits of Supremely Successful Boards

Anyone who has read any of Panas’ other books knows his style – a breezy and irresistible mix of storytelling, exhortation, and inspiration. Habits follows the same engaging mold, offering a panoply of habits any board would be wise to cultivate. Some are specific, with measurable outcomes. Others are...

ORDER NOW