4. "We want you back" offers
Just because someone cancelled a few weeks or months ago, doesn't mean the sale is gone forever. Mail a "We want you back" offer. It will produce more sales than cold prospecting letters.
For an insurance client, we mail these letters every month and remind the lapsed policyholder why they bought the product in the first place. It produces a consistent flow of revitalized business.
5. Adjust Your USP
In these times, you need to have an edge over your competition. Step back and re-evaluate your direct mail creative. Your successes of 2008 and earlier may not work in 2010. Is your unique selling proposition buried? My mailbox suggests that most are. Your marketing staff and copywriter may need to breathe fresh new life into your creative and adjust your USP for today's financially bruised customer.
Gary Hennerberg is a creative strategist and analytic consultant for direct mail, web sites, email, and other direct marketing media. He is a sought-after copywriter and frequent writer for Target Marketing and Inside Direct Mail Weekly. You can contact Gary at 817-318-8100 or at www.hennerberg.com.
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